Refund & Returns Policy

These are starting templates. Replace every [bracketed] value with your real details, and have them reviewed before you rely on them.

Overview

Because of the nature of our products, we can only accept returns in limited circumstances. Please read this policy before ordering.

Damaged, defective, or incorrect items

Email [support@nuvachems.com] within [7] days of delivery with your order number and photos, and we’ll arrange a replacement or refund.

Non-returnable items

For safety and integrity reasons, opened products cannot be returned. Unopened products may be eligible for return within [X] days at our discretion; return shipping is the buyer’s responsibility unless the return is due to our error.

Refunds

Approved refunds are issued to your original payment method within [5–10] business days.

Cancellations

Orders can be canceled before they ship. Once shipped, an order is subject to this policy.

Contact

[support@nuvachems.com]